About Freshdesk
Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.
About Google Hotel Price
Google Hotel Price allows users to search for hotels right on Google and in Google Maps, getting a list of hotels with prices, photos, reviews, and street view panoramas. Connecting your properties to this service can help you increase your traffic, expand your reach, and improve your reputation and user reviews.
Popular Use Cases
Bring all your Freshdesk data to Amazon Redshift
Load your Freshdesk data to Google BigQuery
ETL all your Freshdesk data to Snowflake
Move your Freshdesk data to MySQL
Bring all your Google Hotel Price data to Amazon Redshift
Load your Google Hotel Price data to Google BigQuery
ETL all your Google Hotel Price data to Snowflake
Move your Google Hotel Price data to MySQL
Freshdesk's End Points
Freshdesk Agents
Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.
Freshdesk Conversations
Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.
Freshdesk Tickets
See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.
Freshdesk Contacts
View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.
Google Hotel Price's End Points
Google Hotel Price Reports
Specify a report you want to receive or retrieve a list of available reports. This can give you a solid understanding of your numbers and help you develop long-term insights.
Google Hotel Price Bids
List your submitted bids, including information about each bid and that bid’s multipliers. This information can help you see if you are bidding competitively and determine how to drive more customer volume to your properties.
Google Hotel Price Scorecard
Retrieve values displayed in the Hotel Ads Center scorecard view. This includes account-specific data, price accuracy scores, performance stats, opportunity stats, and more.
Google Hotel Price Feed Status
Get a report of your feeds so that you can have an updated understanding of your availability, prices, and hotels. Additionally, get insight into any errors or warnings that Google encountered so you can identify and fix issues ASAP.
Google Hotel Price Prices
Retrieve itinerary - check-in dates, length of stay, room rates, etc. - and pricing data for a particular property. This data can help you understand customer behavior, seasonal changes, and more.
Google Hotel Price Hotels
View your Hotel List Feed to see valid hotels and hotels that aren’t indexed. Use this information to clean up your hotel list and fix any issues, including duplicate data, ambiguous or invalid names, etc.
