Connect Freshdesk to Pinterest

These companies automate their data pipelines using Integrate.io

About Freshdesk

Freshdesk is a customer support ticketing system that includes a range of ticketing tools such as ticket prioritization, service level agreements, native internal communication between collaborating agents, automated suggestions for ticket solutions and in-depth customer support analytics.

About Pinterest

Pinterest is a visual discovery engine that allows people to discover information using images, GIFs, and videos. Users can create collections of images, called boards, and save their favorite images for later. Alternatively, businesses can use the platform to share their products and services, spreading awareness and reaching new audiences.

Popular Use Cases

Bring all your Freshdesk data to Amazon Redshift

Load your Freshdesk data to Google BigQuery

ETL all your Freshdesk data to Snowflake

Move your Freshdesk data to MySQL

Bring all your Pinterest data to Amazon Redshift

Load your Pinterest data to Google BigQuery

ETL all your Pinterest data to Snowflake

Move your Pinterest data to MySQL

Freshdesk's End Points

Freshdesk Agents

Create, view, and/or modify information associated with one of your support agents, including their contact information (name, email, phone number), their permission level and which customer support group they belong to. You can also see if the agent is currently available to take a ticket and how long they have been available for so that you can assign tickets to appropriately.

Freshdesk Conversations

Retrieve and update information about replies and notes associated with tickets, including the full text of the reply and the IDs of the agents, customer and support ticket associated with the conversation. This will not only allow you to integrate the full content of a support interaction into your customer support analytics but also allow Freshdesk to provide deeper analytics with regards to support agent performance.

Freshdesk Tickets

See an array of information about a support ticket, including the customer that submitted the ticket, the source they submitted it from, the assigned agent, the content of the support request and the priority that Freshdesk has assigned that ticket. This, along with data about the type of support issue that the ticket is addressing, will allow you to more effectively assign the right members of your support team to the right tickets.

Freshdesk Contacts

View data about a contact that has created a Freshdesk support ticket. This includes both basic contact information - like their name, email address, and social media ID - and information that will help you to more effectively assign the right agents to meet that contact’s needs, such as their preferred language, their associated tags and what other tickets they have submitted.

Pinterest's End Points

Pinterest Boards

You can create, delete, and edit boards for authenticated users. Also fetch boards and Pins on a board and use this information to improve your efforts.

Pinterest Pins

Use the API to create, edit and delete Pins for authenticated users. You can also fetch Pins, boards and the Pins on a board for any user. This will help you understand user preference, UX, and more.

Pinterest Users

With the Pinterest API, you can get a lot of user information, including profile info, boards, suggested boards, and following relationships. Use this data to better understand users and send more targeted, accurate communication.