Connect Twilio to Help Scout

These companies automate their data pipelines using Integrate.io

About Twilio

Twilio offers scalable, cloud-based communications for web and mobile apps. This includes the ability for companies to call, SMS, chat, or video conference without having to create a communications infrastructure on their own. Further, Twilio can track tasks, evaluate worker performance and availability, and gather event data that can be used to create historical analytics reports.

About Help Scout

Help Scout help desk software provides businesses with marketing automation, reports, live chat features, and more that help them increase internal productivity and personalize customer interactions. In the big picture, this allows them to streamline their communications and hone long-term strategies, thereby improving customer satisfaction and sending more effective communications.

Popular Use Cases

Bring all your Twilio data to Amazon Redshift

Load your Twilio data to Google BigQuery

ETL all your Twilio data to Snowflake

Move your Twilio data to MySQL

Bring all your Help Scout data to Amazon Redshift

Load your Help Scout data to Google BigQuery

ETL all your Help Scout data to Snowflake

Move your Help Scout data to MySQL

Twilio's End Points

Twilio Tasks

Retrieve data about Twilio tasks that are part of your team’s workflow and filter those tasks using an array of fields including priority, assignment status and name. This data can be gathered from within Twilio or integrated from external sources and added to Twilio’s workflow.

Twilio Events

Track each workspace event that occurs, including things like the creation of a new Twilio task, a worker being assigned to a task or a change in a worker’s activity status. You can use this data to both generate current analytics and store historical record data for future use.

Twilio Workers

Get data about your workers, including their activity, availability and relevant skills. This will help you both assign your workers the tasks that are most suited to their skill sets and ensure that those tasks are only assigned when workers are ready to tackle them.

Twilio Activities

Monitor a worker’s Twilio activity status and use it to determine whether or not to assign an open task to a specific worker.

Help Scout's End Points

Help Scout Conversations

List, retrieve, create, or update conversations to keep your team on the same page, and use built-in chat and features to make conversations with customers more efficient, useful, and effective.

Help Scout Threads

Create conversation threads, update thread text, and retrieve the original thread text to stay on top of customer interactions and maintain communications over time.

Help Scout Attachments

Move and add Help Scout attachments easily and effectively to ensure efficient communications and send targeted, personalized messages.

Integrate Twilio With Help Scout Today

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Integrates With

Microsoft Azure SQL Database

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Amazon Aurora

Amazon Kinesis

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Amazon S3

Amplitude

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Connect Twilio to Help Scout

About Twilio

About Help Scout

Popular Use Cases

Twilio's End Points

Twilio Tasks

Twilio Events

Twilio Workers

Twilio Activities

Help Scout's End Points

Help Scout Conversations

Help Scout Threads

Help Scout Attachments

Integrate Twilio With Help Scout Today

The no-code pipeline platform for your entire data journey

Integrates With

Microsoft Azure SQL Database

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Get Started On Your Data Integration Today

Powers your company decision making and operational systems with our one-stop ETL and data integration platforms

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The no-code pipeline platform for
your entire data journey

Get Started On Your
Data Integration Today

Powers your company decision making
and operational systems with our one-stop
ETL and data integration platforms